Booking Terms

Enquiries and bookings

These terms apply to stays booked directly with The Barns at the Lake. An enquiry sent through this website is not a booking. A booking is confirmed only when we reply in writing with your dates, cabin, total price and payment details.

Prices and payment

• Prices are in New Zealand dollars (NZD) and are per cabin per night. The private hot tub is included in the price.
• A deposit of 30% of the total price is due to confirm your booking.
• The balance is due 30 days before arrival. If you book less than 30 days before arrival, the full amount is due at booking.
• We accept bank transfer and credit card. Payment details come with your booking confirmation.

Cancellation and changes

• More than 30 days before arrival: we refund everything you have paid except the 30% deposit.
• 30 days or less before arrival, no-shows and early departures: no refund.
• Peak season (20 December to 31 January): the same rules apply, but with 60 days instead of 30.
• Changing dates: one free date change, more than 30 days before arrival and subject to availability.
• If we have to cancel, for example for safety or maintenance reasons, you receive a full refund.

We recommend travel insurance, as it can cover cancellations that fall outside these rules.

Check-in and check-out

Check-in is from 3:00 pm and check-out is by 10:00 am, unless we agree otherwise in writing. The minimum stay is 2 nights.

Guests and house rules

• Each cabin sleeps up to 4 guests. Please do not exceed this number.
• All cabins are smoke-free, including the decks. Pets only by prior written agreement.
• Please keep noise low after 10:00 pm and respect your neighbours and the lakeshore.
• Use heating, wood burners, the hot tub and any water equipment as shown in the cabin guide. Children must be supervised in and around the hot tub and the lake.

Damage and liability

Guests are responsible for damage beyond fair wear and tear during their stay. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Subject to those laws, we are not liable for loss of or damage to personal belongings, or for events outside our control such as weather, road closures or natural events.

Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction.